| Order Status |
 |
| Has my order shipped? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| I have a question on my charges. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| How do I track my order? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| How do you ship my products? |
| |
TopMailers.com uses FedEx as the preferred shipping provider. FedEx provides free insurance up to $100 on all packages, and offers online package tracking. We reserve the right to ship via the United States Postal Service on lighter items such as Bubble Rolls, Shipping Labels, and Packaging Tape. We do not ship to Alaska or Hawaii. |
| When will my order ship? |
| |
Unless otherwise stated, your order will ship the same day if the order is placed by 1:00 pm EST. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. |
Return to Help Index