Shipping Time -- Most orders received before 2:00PM (Eastern time) will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday or recognized holidays, except by prior arrangement.
We cannot guarantee when an order will arrive. eSupplyStore.com will use ground-based shipping services such as UPS, FedEx, the US Postal Service, or other common carriers to deliver products in the most economical fashion. Shipments usually arrive in 1-5 business days from the date of the order. Consider any shipping or transit time offered to you by eSupplyStore.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Orders placed via Purchase order and payment terms agreements cannot be cancelled at any time unless approved by eSupplyStore.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Any costs for product defects or fulfillment mistakes will be born by eSupplyStore.com. There's a 20% restocking fees for returned products for Parcel order and Freight order paid in full.
The customer is responsible for entire order if order placed via Purchase order and payment terms agreements. (No return accepted unless approved by eSupplyStore)
We will accept customer returns for any product returned in whole and in good condition within 30 days from the date of purchase. Customer will be responsible for all shipping charges associated with any such customer-initiated return. No customer-initiated returns will be accepted for products on this site designated as "free shipping".
Coupon Codes are most often offered through our newsletter mailing list, and are sent only periodically. If you do not already have a Coupon Code, you can contact us at 866-437-8775 to inquire about any promotions offers.
If you are not already on our mailing list, please be sure to choose the option to join it when completing checkout for your order, or by visiting our home page.
You can request a cancellation depending on the status of items in the order. An order can only be canceled if the shipment has not yet been confirmed. We are unable to make changes or cancel your order once it has been processed. If the cancellation window has passed, you can still return the order upon delivery following our return policy below. When we process the cancellation of your order, we’ll send an email confirmation regarding your refund.
Note: Customers will receive a full refund for orders initially paid by cash, check or money order. Given that all orders paid by debit card, credit card or PayPal are automatically processed on our secure merchant processor, processing fees will be applied to the refund.
We accept PayPal, Visa, MasterCard, Discover and American Express, checks* or money orders. Just click the "Add" or "Add To Cart" button next to a product of your choice. Once you have chosen all of the items you wish to purchase, just click the "Checkout" button at the bottom of any page in our site or when viewing your cart's contents. You will be prompted by the cart program for your preferred payment option.
*Note on checks - If your payment is returned NSF (for insufficient funds) it will be re-presented electronically and a processing fee will be charged as allowed by law. Check writer is also responsible for all other collection charges including court costs and attorney's fees.
PayPal is a third party service which accepts debit and credit cards along with checks over the Internet. Although PayPal requires payment information from you and asks that you establish an account with them, this insures the highest level of security for our customers.
Many of customers already have an account with PayPal, allowing them to purchase products from us using monies they already have in an online account.
For more information on PayPal, please visit them at www.paypal.com.
Yes! Just choose the credit card payment option when checking out and you will be prompted to complete a secure form.
Yes, you can pay by debit card. Just choose the Credit Card payment option when prompted by the cart program. (Debit cards can be used when they have the Visa or Mastercard logo on them)
Yes, you can pay by check or money order. Just choose the appropriate payment option when prompted by the cart program. Then, send a check or money order along with the order to:
320 Northpoint Pkwy, Suite J
Acworth, GA 30102
Make checks or money orders payable to TopMailers.
All personal checks may be held for 10 days prior to shipping item(s).
Shipping and handling is calculated through the shopping cart based on the items you have selected and your location. Unless otherwise noted, all items are shipped via standard ground service. You can check this cost prior to checking out by entering your zip code in the "Calculate Shipping" box and clicking on GO. This must be checked again any time the cart contents changes or quantities are changed. When checking out, the shipping costs will be automatically calculated there as well.
All items shipped via a standard ground service include free insurance and tracking and an automated email showing you when the item(s) were shipped, how to track them online and even when they are due too arrive!
Yes. Our shopping cart will automatically calculate shipping discounts for you when available! If looking for pallet quantities of an item or items, contact us directly for possible freight shipping options which could save you quite a bit on shipping costs.
Note: Some items are too large to qualify for a multiple item shipping discount.
Please visit our contact page to view emails, telephone numbers and standard address information for TopMailers.
No, not without express written permission or a signed agreement. All information and images contained within this website and used on eBay or Amazon or used in other venues are copyrighted materials. All copyrighted materials used without our written consent will be prosecuted to the full extent of the law.
Currently no, we only ship to U.S. addresses (excluding U.S. Territories).